Shipping and Handling

 

This policy sets out details of delivery for your purchases. If you require clarification or have any questions, please contact us help@archernaturals.com.au

 

Postage:

Postage is a flat rate of $9 Australia Wide - All postage and handling prices are AUD.

 

Where we deliver:

We will deliver to most addresses within Australia and overseas. Some remote locations cannot be serviced. We require a name, address and phone number for delivery.

 

How and when we deliver:

Orders are shipped from our warehouse in Brisbane by Australia Post 2-3 business days from receipt of your order. Deliveries are made within business hours.

 

If you select express shipping, the estimated time of arrival is:

 

1-2 working days for delivery to a capital city

 

3-5 working days for delivery to most large regional towns

 

4-10 working days for delivery to other remote domestic locations; and

 

10-14 working days for delivery to international locations

 

During peak periods (Sales, Christmas or Promotional Events), the delivery may take a minimum of 14 working days. Please note that these delivery times are estimates only, and actual delivery times may vary. 

 

Packages that have left HQ are no longer the responsibility of Archer Naturals. Any tracking or follow up with Australia Post is the responsibility of the customer.  

 

Order tracking:

If a tracking # is provided by the shipping carrier, you will receive a despatch email from Australia Post notifying you that your package has been sent and with instructions on how to track your order. Please note, tracking is not available to every location.

 

Deliveries:

If your delivery has not arrived, and you are having trouble tracking it, please contact customer service at help@archernaturals.com.au